Shipping & Delivery Policy

Horeca Champ (a brand of MR KIRANA E-RETAIL PRIVATE LIMITED) is committed to providing efficient and reliable supply chain solutions for the hospitality industry.

1. Shipping Partners

  • Domestic Orders: For our buyers within India, orders are shipped through registered domestic courier companies and/or speed post.

2. Dispatch & Delivery Timelines

  • Dispatch Guarantee: We guarantee to hand over the consignment to the courier company or postal authorities within 3-7 days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.

  • Delivery Transit: Once handed over, delivery is subject to the Courier Company and Post Office norms.

  • Liability Disclaimer: MR KIRANA E-RETAIL PRIVATE LIMITED is not liable for any delay in delivery by the courier company or postal authorities.

3. Service & Communication

  • Delivery Address: All orders will be delivered to the specific address provided by the buyer at the time of order.

  • Confirmations: Confirmation of our services and shipping updates will be sent to the email ID provided during your registration.

4. Support & Helpdesk

If you experience any issues in receiving your supplies or utilising our services, please contact our dedicated Horeca helpdesk:

  • Email: info@horecachamp.com

  • Registered Office: K.No 531,  Matiyari, Chinhat, Ganeshpur Rahmanpur, Lucknow, Uttar Pradesh 226028

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